Terms and Conditions
Updated June 2026
Website: https://test.omoda-parts.co.uk
Contact email: info@test.omoda-parts.co.uk
Last updated: June 2026
These Terms and Conditions explain the rules for using our website and buying products from Jaecoo Parts UK. Please read them carefully before placing an order.
By using our website or placing an order, you agree to these Terms and Conditions.
These Terms and Conditions do not affect your statutory rights.
1. Who we are
Jaecoo Parts UK operates the website https://test.omoda-parts.co.uk.
We sell Jaecoo parts, accessories, maintenance items and vehicle-related products to customers in the United Kingdom.
If you need to contact us, please email:
2. Use of our website
You agree to use our website only for lawful purposes.
You must not use our website in a way that could damage the website, prevent other users from accessing it, or interfere with its normal operation.
We may update, change, suspend or remove parts of the website at any time.
3. Product information
We aim to make product descriptions, prices, images and availability as accurate as possible.
However, product images are usually provided for guidance only. Colours, packaging, branding, shape, fittings and small details may vary depending on the product, supplier, screen settings, or updates made by manufacturers and suppliers.
Before placing an order, you should carefully check the product description, compatibility information, measurements and any fitting details shown on the product page.
If you are unsure whether an item is suitable for your vehicle, please contact us before placing your order.
4. Vehicle compatibility
We aim to provide helpful fitment and compatibility information where possible. However, it is your responsibility to make sure that the product is suitable for your specific Jaecoo model, vehicle year, trim level and specification before ordering.
Some vehicle parts and accessories may vary between models, markets, production years and versions.
If you are unsure, please contact us at:
We recommend checking all parts before fitting, altering, installing or using them.
5. Prices
All prices shown on our website are displayed in pounds sterling.
We may change prices at any time. However, this will not affect an order after a sales contract has been formed, unless there has been an obvious pricing error.
If we discover a clear pricing error before the contract has been formed, we may contact you to confirm whether you wish to continue at the correct price or cancel the order.
6. Delivery charges
Delivery charges, where applicable, will be shown during checkout before you place your order.
We may offer free delivery promotions from time to time, including free delivery on orders over £30.
Free delivery thresholds and delivery offers may change at any time. However, any delivery option shown and selected at checkout will apply to that order.
7. Placing an order
When you place an order through our website, you are making an offer to buy the product or products in your basket.
After placing an order, you may receive an email confirming that your order has been received and that payment has been taken or authorised.
This email is an order acknowledgement only. It does not mean that your order has been accepted and it does not create a sales contract between you and Jaecoo Parts UK.
8. Payment and processing
Payment may be taken or authorised when you place your order.
Once payment has been taken or authorised, your order may be set to processing. At this stage, we will review your order, check product availability, check supplier availability, and arrange fulfilment where possible.
Some products may be ordered from our supplier network or dispatched through our international storage and distribution network.
If we cannot accept or fulfil your order, we will contact you and arrange a refund where payment has already been taken.
9. When the sales contract is formed
A sales contract between you and Jaecoo Parts UK is only formed when your order has been dispatched and we send you an email confirming that your order has been completed, dispatched, or fulfilled.
Until that point, we reserve the right to decline, cancel, or not accept your order.
This may happen for reasons including, but not limited to:
The product is unavailable
The supplier cannot fulfil the item
The product has been discontinued
There is an error in the price or product description
Payment has failed or has been flagged for review
We suspect fraud or misuse
Delivery to your address is not possible
The order contains incorrect information
We are unable to source the item within a reasonable time
If we cancel your order before the sales contract has been formed, we will refund any payment taken.
10. Order fulfilment
Some items may be fulfilled from our supplier network or international storage and distribution network.
This allows us to offer a wider range of Jaecoo parts and accessories to UK customers while keeping prices competitive.
Your order may be dispatched directly from a supplier, warehouse, distribution centre or fulfilment partner.
11. Delivery times
Delivery is usually 7–14 working days, unless otherwise stated on the product page or during checkout.
Delivery times are estimates and may vary due to supplier processing times, courier delays, customs processing, public holidays, busy periods, stock availability, weather disruption, or other circumstances outside our control.
We will do our best to keep customers informed where we become aware of a significant delay.
12. Delivery address
You are responsible for providing a complete and accurate delivery address.
We are not responsible for failed, delayed, or incorrect delivery caused by incorrect or incomplete address details provided by you.
If an order is returned, delayed, lost, or requires re-delivery because incorrect address details were provided, additional costs may apply.
13. Risk and ownership
Risk in the goods passes to you when the goods are delivered to the delivery address provided by you, or to a person identified by you to receive them.
Ownership of the goods passes to you once we have received full payment and the goods have been dispatched.
14. Cancelling your order before dispatch
You may contact us to request cancellation before your order has been dispatched.
We will do our best to cancel the order if fulfilment has not already started. However, once an order has moved into dispatch, fulfilment, or shipment, it may not be possible to stop it.
If the order has already been dispatched, you may still have cancellation and return rights under UK consumer law.
15. Your right to cancel after delivery
If you are a UK consumer buying online, you usually have the right to cancel your order within 14 days of receiving your goods.
You then usually have a further 14 days to return the goods after telling us that you wish to cancel.
To cancel an order, please email:
Please include your name, order number and a clear statement that you wish to cancel.
Some items may be excluded from cancellation rights where allowed by law, such as personalised, customised, made-to-order, sealed, hygiene-sensitive, or perishable items.
16. Returns and refunds
Returns and refunds are handled in line with our Returns and Refunds Policy.
Please read our Returns and Refunds Policy before returning any item.
You must contact us before sending an item back. We will explain the correct return process.
Where a return is accepted outside your statutory cancellation rights, a restocking and handling fee may apply.
This fee is:
20% of the order value + £5
This fee will not be applied where doing so would conflict with your statutory rights.
17. Faulty, damaged, incorrect or not as described items
If an item arrives faulty, damaged, incorrect, or not as described, please contact us as soon as possible at:
Please include your order number and clear photos showing the issue.
Where an item is confirmed to be faulty, damaged, incorrect, or not as described, we will provide a suitable remedy in line with your statutory rights. This may include a repair, replacement, refund, or another appropriate solution depending on the circumstances.
18. Fitting and installation
You are responsible for checking that the item is correct before fitting, altering, installing, connecting, or using it.
We are not responsible for damage caused by incorrect fitting, poor installation, misuse, modification, or failure to check compatibility before fitting.
Where a product requires fitting, we recommend using a suitably qualified person.
Once an item has been fitted, altered, damaged, or used, it may no longer be eligible for return unless it is faulty.
19. Electrical items
Electrical items should be checked carefully before fitting or connecting.
We may not be able to accept returns of electrical items that have been fitted, connected, altered, or used unless the item is faulty.
This does not affect your statutory rights.
20. Availability
All products are subject to availability.
Because some products are sourced through supplier networks or international storage and distribution partners, availability can change quickly.
If a product becomes unavailable after you place an order and before the sales contract has been formed, we may cancel the order and issue a refund.
21. Website errors
We try to keep the website accurate and up to date. However, errors may occasionally occur.
We reserve the right to correct errors, update product information, change prices, update descriptions, or cancel orders affected by obvious mistakes before the sales contract has been formed.
22. Discount codes and promotions
Discount codes and promotions may be subject to additional terms, expiry dates, minimum spend requirements, product exclusions, or usage limits.
We may withdraw or change promotions at any time.
Discount codes cannot usually be applied retrospectively after an order has been placed.
23. Accounts
If account registration is available on our website, you are responsible for keeping your login details secure.
You must provide accurate information when creating an account or placing an order.
We may suspend or close accounts where we suspect misuse, fraud, abuse, or breach of these Terms and Conditions.
24. Intellectual property
All website content, including text, layout, graphics, logos, images, design elements and branding, belongs to Jaecoo Parts UK or is used with permission from relevant rights holders.
You must not copy, reproduce, modify, distribute, or use website content without permission, except for personal use connected with browsing or shopping on the website.
25. Jaecoo branding and trademarks
Jaecoo is a vehicle brand owned by its respective rights holder.
Jaecoo Parts UK is an independent retailer of Jaecoo parts, accessories and vehicle-related products. Unless clearly stated otherwise, we are not claiming to be the manufacturer, official brand owner, or an authorised representative of Jaecoo.
Any vehicle brand names, model names, logos, part references, or images are used for identification, compatibility, or product description purposes only.
26. Limitation of liability
Nothing in these Terms and Conditions limits or excludes liability where it would be unlawful to do so.
We are not responsible for:
Losses that were not foreseeable
Losses caused by incorrect information provided by you
Losses caused by incorrect fitting, misuse, alteration, or installation
Business losses, where you are buying as a consumer
Delays caused by events outside our reasonable control
We do not exclude or limit your statutory rights.
27. Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control.
This may include courier delays, customs delays, supplier delays, stock disruption, strikes, severe weather, public holidays, transport disruption, technical issues, cyber incidents, changes in law, or other circumstances beyond our control.
Where this affects your order, we will do our best to keep you informed.
28. Privacy
We handle personal information in line with our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use and protect your personal data.
29. Cookies
We use cookies and similar technologies on our website.
Please read our Cookie Policy for more information about how cookies are used and how you can manage your preferences.
30. Changes to these Terms and Conditions
We may update these Terms and Conditions from time to time.
The version that applies to your order will usually be the version in place at the time you placed the order, unless a change is required by law or regulatory guidance.
31. Governing law
These Terms and Conditions are governed by the laws of England and Wales.
If you are a consumer living in another part of the United Kingdom, you may also have rights under the laws of that part of the UK.
32. Contact us
If you have any questions about these Terms and Conditions, your order, or our website, please contact us:
Email: info@test.omoda-parts.co.uk
Website: https://test.omoda-parts.co.uk