How can we help you?
Frequently asked questions
Shopping with us
Simply browse our website, choose the Jaecoo parts or accessories you need, add them to your basket, and complete checkout securely online.
Yes, we offer free delivery on orders over £30. This helps make shopping for Jaecoo parts and accessories more affordable for UK customers.
See the individual product page to identify what delivery service available. For more information about Delivery options click here.
Delivery usually takes 7–14 working days. Some items are dispatched through our international storage and distribution network, which helps us offer a wider range of products at competitive prices.
You can make your selection of delivery at checkout. For most of our deliveries we require a signature to ensure they arrive safely. Please ensure someone is available at your work or home to take in the delivery.
Yes, all payments are processed through secure checkout systems. Your payment details are handled safely, so you can shop with confidence.
After sale support
If your order has not arrived within the expected delivery time, please contact us through the website contact form. A member of our team will check your order and provide an update.
If you need to return an item, please contact us first. We will review your request and explain the next steps based on our returns policy.
If you believe you have received the wrong item, please contact us as soon as possible with your order details and clear photos of the product received.
You can contact us using the contact form on our website. Please include your name, order number if available, and a clear message so we can help you quickly.
Product help
Please check the product description carefully before ordering. Where possible, we include model details, measurements, and fitting information to help you choose the right item.
Yes, we aim to offer parts and accessories for a growing range of Jaecoo models, including the Jaecoo 5, Jaecoo 7, Jaecoo 7 SHS, and Jaecoo 8.
Yes, if you are unsure which item is suitable for your vehicle, please contact us before ordering. We will do our best to point you in the right direction.
Yes, product images are provided to help show the item clearly. However, we always recommend reading the full product description, fitment details, and measurements before placing your order.
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SHIPPING
£30
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